2022 State of the Market: Customer Experience & Engagement


John Sternfield, Managing Director, Nfluence Partners

Brewer Stone, Partner, Nfluence Partners

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No longer just a capability of enterprise organizations—companies of all sizes have started to adopt more personalized communication efforts, user-friendly platforms, and AI and data-centric solutions thanks to evolving technology offerings. Brick-and-mortar businesses are adapting through embracing the wave of digitalization and focusing on the importance of efficient online and mobile services. In the 2022 edition of our Customer Experience and Engagement Report, our team analyzes the key themes and data behind the new wave of customer-focused solutions, with a closer look at how these shifts are impacting the M&A and fundraising environments.