2020 State of the Market – Customer Experience & Engagement
By John Sternfield, Managing Director, and Brewer Stone, Partner, Nfluence Partners
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The customer relationship paradigm continues to evolve rapidly as companies now focus on sustaining customer relationships by leveraging Customer Experience and Engagement technologies. The CX & CE Market Landscape is rich with innovation and consolidation. In this report, we highlight the key trends and companies shaping the market and review the M&A and investment activity.